Before you write to us
This page belongs to great-slots.uk, an independent information portal that covers Greatslots and other online casino brands for a UK readership. We're not the operator, and we don't run the games, hold player funds or process withdrawals. If your question is about the content on this site – something you've read, spotted an error in, or want us to look into – that's exactly what our inbox is for.
Before sending a message, have a quick look at the rest of the site. Many of the questions we get asked about bonus terms, payment categories or how registration works are already answered on the relevant page, and checking first usually saves you a wait.
Questions worth sending to us, and questions that aren't
Send us a message if you've found something inaccurate or out of date, want to suggest a correction, or have feedback on how a page reads. We also welcome general questions about how the portal works and what our editorial process looks like.
- Corrections to bonus figures, wagering terms or other facts we've published
- Feedback on a specific page or section
- General questions about the site itself
- Media or partnership enquiries
What we can't do is act on your behalf with the operator. We have no access to any player's account, so we can't check a deposit, chase a withdrawal, unlock a bonus or resolve a technical issue on Greatslots' own platform. Those requests need to go through the operator's own support channels, reached from inside the Greatslots platform itself.
Reaching our inbox
Our editorial team can be reached at [email protected]. Tell us plainly what you're writing about and, where relevant, which page you mean – a link or the page title helps us find it quickly.
- Send your message to [email protected] with a clear subject line
- Include the page or topic you're referring to, if applicable
- Allow up to 48 hours for a reply
- Check your spam folder if you haven't heard back in that window
What happens after you get in touch
A member of the editorial team reads every message that comes in. Corrections get verified against the operator's own published terms before anything on the page changes, so a fix isn't always instant even when we agree with you. You'll usually hear back within two working days either way.
Raising a complaint about the operator
If your complaint concerns your Greatslots account, a bonus, a withdrawal or anything transactional, it needs to be raised with the operator directly, through the support options available once you're logged into its own platform. We simply have no visibility into individual accounts and can't intervene in a dispute between a player and the operator.
If gambling has stopped feeling like entertainment and started feeling like a problem, that's a different kind of message worth sending somewhere useful. GamCare runs the National Gambling Helpline on 0808 8020 133 (free, 24/7), and BeGambleAware offers free, confidential support as well. This site, like the content it reviews, is restricted to those aged 18+.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.